Alcatel OmniPCX Instrukcja Użytkownika Pobierz pdf (Strona 3)

At Viking Travel, business was suffering: Advisors were constantly interrupt-

ed by ringing phones, prospective clients went elsewhere because of the time

they spent on hold, and clients who came into the office were unsettled by

the stressful atmosphere

The Alcatel-Lucent solution:

Callers are now greeted by professional messages that offer easy-to-follow options

in one of four languages. Incoming calls are automatically routed to available

advisors. The office manager can now monitor call traffic and reorganize shifts

to match activity.

Customers who are on hold listen to music. They also hear reassuring messages that

their calls will be taken as soon as possible. Call length has dropped drastically

because advisors have real-time access to client information records through their

computers. Finally, an information broadcast service operates 24/7, allowing Viking

Travel to make a professional impression on clients around the clock.

Logi2com is an IT services firm that manages an installed base of

about 30 companies. The director

, assisted by a secretary, manages

the company and eight technicians provide on-site and off-site

support.

The Alcatel-Lucent solution:

With Alcatel-Lucent PIMphony Team, the director's assistant can efficiently

monitor incoming calls and dispatch them to the assigned on-site technician

“One number service” mean the technicians can be reached on their mobile

phones when they are off site. With or without Alcatel-Lucent PIMphony Team,

the technicians can also use their mobile phones to access the company's telephony

services, including call management, call filtering, voice mail and call logs, as if

they were working from their desks. They can also benefit from an advanced user

interface with integrated ergonomics on Microsoft® Windows Mobile® and

Nokia smartphones.

An integrated six-party audio conference call bridge makes the weekly sales

meeting easy to plan and manage. And, with the advanced web and audio

conferencing capabilities offered by Alcatel-Lucent OmniTouch™ My Teamwork

Office Edition, webinars are easy to organize, at a cost that compares favorably

with service provider offerings.

Spotlight

■ Greeting messages

■ Voice mail and call screening

■ Attendant consoles & automated

attendant

■ PC-based attendant console with the

Alcatel-Lucent PIMphony application

■ Call center application

Vangrave is a medium-sized clothing importer and retailer with an

attached stockroom. In this busy outlet, supervisory employees are

constantly on the move - going up and down the aisles to maintain shelf

stock, getting prices for staff on the checkout counter, moving between

the shop and the stockroom or back office. A slowdown in any of these

functions causes an immediate bottleneck of queuing customers who are

in a hurry to complete their purchases

The Alcatel-Lucent solution:

Ergonomic and intuitive DECT wireless handsets with headsets allow employees

to continue with their jobs and make sure they are always reachable

Employees can use these phones to access the full range of communications

services, including call-by-name, call transfer, conference calls, supervision, voice

mail and notifications.

Improve your customer welcome Enable more efficient teamwork

A complete range of modular, powerful and flexible communications servers delivering out-

standing voice quality.

Alcatel-Lucent's advanced telephony solutions for small and medium businesses

give you all the communications capabilities you need. Combining both

hardware and applications, these solutions allow you to improve customer

satisfaction and increase productivity where it counts most for your business.

Competitive excellence starts

with advanced telephony solutions

Spotlight

■ Ergonomic, lightweight

DECT wireless handsets

Spotlight

■ 9 Series digital phone

■ 6-party audio conferencing

■ Alcatel-Lucent PIMphony Team

■ One number service, Nokia eSeries and

Windows Mobile software clients

■ Alcatel-Lucent OmniTouch My Teamwork

- Office Edition Web and audio conferencing

Wall-mounted version

Alcatel-Lucent OmniPCX

™

Office Communication Server

Rack version

Increase on-site mobility

Compact Edition

Alctel-Lucent IP Touch 4068 Phone Extended Edition

& Add-on 40

Dect 300 Handset Dect 400 Handset

Alcatel-Lucent IP Touch 4038

Phone Extended Edition

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